Frequently Asked Questions

• What materials are your jewellery made from?
  Our jewellery is crafted from premium materials including 925 sterling silver, 18k gold vermeil, and ethically sourced gemstones. Each piece is designed to last and maintain its beauty over time.
• Is your jewellery waterproof?
  While our jewellery is made with high-quality materials, we recommend removing it before swimming, showering, or exercising to maintain its shine and longevity.
• Will the jewellery tarnish?
  With proper care, our jewellery is designed to resist tarnishing. We recommend storing pieces in a dry place and cleaning them regularly with a soft cloth.
• How should I care for my jewellery?
  Store your jewellery in a cool, dry place away from direct sunlight. Clean with a soft, lint-free cloth and avoid contact with perfumes, lotions, and harsh chemicals.
• How long does delivery take?
  Standard delivery takes 5-7 business days. Express shipping options are available at checkout for faster delivery within 2-3 business days.
• How can I track my order?
  Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status in real-time.
• Do you offer returns and exchanges?
  Yes, we offer a 30-day return and exchange policy. Items must be unworn and in their original packaging. Please contact our customer support team to initiate a return.
• How can I contact customer support?
  You can reach our customer support team via email or through our contact form. We typically respond within 24 hours during business days.